Helping Hand Financial
Bakehouse Mews
23b Market Hill, 1st Floor
NN14 6AD
What We Do...
  • First time buyer Mortgages

  • House Move or Re-Mortgage

  • Buy to Let Mortgages

About Helping Hand Financial

About Helping Hand Financial








It is of the utmost importance to us that our clients have faith in our knowledge and experience but also in us as people. We believe that, just like in any good relationship the key ingredient that has to be present is TRUST.








As a Financial Services company there is a wealth of industry information available to you. However, what sets us apart from everyone else is the high level of integrity that we pride ourselves on. Each and every client will be treated with respect and fairness as if we were writing our own Mother’s mortgage or protection policies.








Just like our name says, we’re here to give you a ‘Helping Hand’ with your finances! Where possible we’ll keep the stress out of the situation for you and treat you with the courtesy you deserve.








“Thank you for your custom.” – Al Bentley – Helping Hand Financial








Experience & Qualifications

Our advisers have been working in financial services since 2003. They have cultivated their skills by working for large High Street lenders such as Nationwide Building Society and HSBC Bank PLC. You will receive mortgage advice from CeMAP qualified advisers and have the reassurance that we are covered by the FSCS – Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.



Whose products do we offer?

We can access a range of mortgages from over 50 of the UK’s best-known lenders including some exclusive offers available to us through out network – Openwork. If you are purchasing a property with the help of a shared equity loan, our advice will also cover the shared equity second charge. If you need a second charge mortgage we will refer you to specialist finance company who will be able to advise you.

Which service will we provide you with?

We will advise and make a recommendation for you on a first charge mortgage after we have assessed your needs. You may request an illustration from us for any regulated mortgage contract we are able to offer you whenever we provide you with information specific to the amount you want to borrow following assessment of your needs and circumstances.

Alternative finance options.

If you are looking to increase borrowing secured on a property that you already have a mortgage on, the following alternative finance options may be available and may be more appropriate:

• A Further Advance from your existing lender

• A Second Charge

• An Unsecured Loan

Openwork does not offer advice on Unsecured Lending or Second Charges.

What will you have to pay us for our services?

A maximum fee of £350.00 is payable on submission of your mortgage application. We will also receive commission from the lender.

If you’d like to know the range of commission payable from our lenders, please ask me for a list. You will receive an illustration when considering a particular mortgage, which will tell you about any fees relating to it. It is important that you read and understand the illustration.

Our refund policy for mortgage fees.

If we charge you a fee and your mortgage does not go ahead, you will receive no refund. This is also the case if you decide not to proceed with the purchase, the sale falls through or if your application is declined by the lender. If further advice is required on an additional property a new Mortgage Advice Fee may be payable.

Who regulates us?

We are an appointed representative of Openwork Limited, Washington House, Lydiard Fields, Swindon, SN5 8UB, which is authorised and regulated by the Financial Conduct Authority. Openwork Limited’s Financial Services Register number is 408285. Helping Hand Financial’s FCA number is 771159.


Whose products do we offer?

We can offer products from a carefully assembled panel of insurers for life assurance, critical illness cover, income protection, buildings and contents insurance, and accident, sickness and unemployment insurance. Ask us for a list of insurers we offer insurance from.

We can only offer products from MetLife UK for cash lump sum accident protection.

Which service will we provide you with?

We will advise and make a recommendation for you after we have assessed your needs.

What will you have to pay us for our services?

There is no fee for protection insurance advice. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy. For whole of life and term pure protection insurance (life and critical illness cover) we are paid by commission from the insurer. The amount of commission will be disclosed separately should you purchase one of these protection products.


I needed to review my life and critical illness cover. From the initial contact (HHF) was highly professional yet very approachable. He explained everything in a clear way and took the time to understand my situation so that I could get the right policies for me. They found me great cover that met all my needs and for a price that was a lot less than I thought it would be. If you want a service that is friendly, knowledgeable and with experts in their field, then I would highly recommend you get in touch.

- Katy Kurn - by way of FaceBook review

5 Star service - After having a pretty frustrating experience in the past, I was very dubious about using another Mortgage Broker. But Alon (of HHF) has been an absolute legend. Super efficient, knows his stuff and he's been VERY patient with me and my lack of knowledge about our finances (and where I "safely" keep my paperwork!)  

I will absolutely be recommending Alon to everyone I know...
- Katie Featherby - by way of FaceBook Review

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